Job Description
Health Coach
Location- East Pasco
1 Opening in Dade City and 1 in Zephyrhills
General Description
The Health Coach is responsible for supporting day-to-day health promotion, healthy living, and disease prevention programs. This role works as part of an interdisciplinary care team to provide patient education, coaching, and resources that encourage sustainable lifestyle changes and improved health outcomes across the lifespan. The Healthy Living Coach plays an important role in preventive care, chronic disease management, and community-based health education while representing Premier’s mission, values, and commitment to quality care.
Essential Duties & Responsibilities
• Facilitate patient education sessions and ensure timely support with a focus on patient satisfaction
• Case manage patients for preventive care and chronic conditions, including diabetes, in alignment with PCHG policies and community partner guidelines
• Provide patient education through one-on-one sessions, virtual visits, telephone coaching, and group classes
• Participate in required meetings and complete reporting for PCHG leadership and community partners
• Perform clerical and administrative tasks such as managing medical records, authorizations, lab and diagnostic reports, and required forms
• Follow all Premier policies and procedures while demonstrating mission-driven behavior and professionalism
• Collaborate with peers, clinic staff, leadership, and Learning & Development to support effective care delivery
• Perform only those duties for which the Care Team Member is educationally prepared
• Maintain confidentiality and comply with HIPAA requirements at all times
• Communicate issues that may impact patient flow or service delivery
• Participate in community give-back initiatives and advocate for Premier’s mission
• Support departmental goals and participate in Quality Improvement / Quality Assurance (QI/QA) activities
• Perform other duties as assigned
Knowledge, Skills & Abilities
• Basic understanding of medical terminology and documentation
• Ability to perform assigned patient care and education duties
• Strong customer service skills with empathy and compassion for diverse populations
• Ability to communicate effectively, both verbally and in writing, across all levels of the organization
• Strong organizational, interpersonal, and documentation skills
• Ability to perform repetitive tasks and manage multiple responsibilities
• Professional demeanor, ethical conduct, and alignment with Premier’s mission and values
• Flexibility with work hours as needed
Qualifications
• High School Diploma or GED required
• Associate Degree in Public Health, Health Education, Nursing, Diabetes Peer Education, or Certified Community Health Worker required
• Bachelor’s Degree in Public Health, Health Education, Nursing, or related field preferred
• Current Basic Life Support (BLS) certification preferred
• One year of experience in a patient education setting preferred
• Ability to obtain and maintain Epic certification and annual compliance training
• Ability to obtain and maintain Diabetes Education training
Working Conditions & Physical Requirements
• Ability to lift 20 lbs. regularly and 30–50 lbs. occasionally
• Ability to sit for extended periods
• Travel between health centers to provide coverage and support
• Direct exposure to computer screens
• Possible exposure to contagious or infectious diseases
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