Job Description

Job Description

Job Description

Join Our Team as a Bilingual Customer Service Representative (Spanish/English) – Remote! Sign on Bonus!

Location: Remote (Must reside in or near Harrisburg, PA – occasional office visits required)
Pay: $17/hour
Schedule: Monday to Friday, 8:30 AM – 5:00 PM (8-hour shift)
Sign-On Bonus: $250 total! Receive $100 after your first two weeks and $150 at 90 days!

Are you fluent in both Spanish and English? Do you take pride in helping others and delivering exceptional customer service? We're looking for compassionate, bilingual professionals to be the trusted, knowledgeable voice supporting our members and healthcare providers.

This is your opportunity to work from home in a rewarding, service-focused role—while advancing your career in a supportive and inclusive environment.

What You’ll Do:

• Be the first point of contact for members and providers, offering professional, empathetic assistance in both Spanish and English.

• Answer inbound calls related to healthcare benefits, eligibility, and programs with clarity and care.

• Explain policies, procedures, and enrollment requirements.

• Support providers with claims processing and treatment plan submissions.

• Assist with enrollment application questions and required documentation.

• Maintain confidentiality while accurately researching and communicating information.

• Help identify and suggest improvements to processes and services.

What We’re Looking For:

• Fluency in Spanish and English (both written and verbal) is required.

• Excellent communication, active listening, and interpersonal skills.

• Calm, empathetic demeanor in fast-paced or stressful situations.

• Strong attention to detail and organization.

• Tech-savvy and comfortable navigating multiple software platforms and tools.

• Ability to set up equipment, troubleshoot minor technical issues, and work independently with remote support.

• Quick learner with adaptability to new systems and workflows.

• Positive, customer-first attitude and a team-player mindset.

• Prior customer service or healthcare experience is a plus.

Work-From-Home Requirements:

• A private, dedicated workspace in your home, free from distractions or disruptions.

• Reliable high-speed internet connection.

• Ability to self-install and maintain basic technical equipment, including troubleshooting minor connectivity or system issues.

• Willingness and ability to occasionally commute to the Harrisburg office when needed (e.g., for training, meetings, or equipment pickup).

Why Join Us?

This is more than a job—it’s a chance to help people access the care they need while working in a flexible, remote-friendly role. We offer:

• A $250 sign-on bonus to celebrate your success milestones

• A generous benefits package offered once performance expectations are met

• The opportunity to earn Paid Time Off (PTO)

• A collaborative and inclusive work culture

• The satisfaction of making a real difference in people’s lives

• Opportunities for professional growth and development

Apply Today!
Join a team that reflects the diverse communities we serve and believes in the power of bilingual communication to build trust and bridge gaps in care.

Abel Personnel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and respectful environment for all.

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