Job Description

Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

Based in Boston, the Studio Manager will oversee all aspects of our Harvard Square Studio, including both piercing services and earring sales. In this position, you'll build and lead a team of service-oriented Managers, Sales Associates, and Piercers in executing complex operational processes and delivering best in-class guest experiences. You will exercise your financial acumen and sound decision making to guide and inspire the team to meet our goals and continually improve processes. This role will report into our Northeast Regional Manager.

Key Responsibilities:

• Accountable for the Studio’s overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for Studio team.
• Analyzes business reporting to identify opportunities in key business metrics and communicates and develops the team’s understanding of each to achieve sales plan.
• Welcomes and educates guests to the unique Studs’ piercing and personalized brand experience.
• Implements and trains to service recovery best practices and identifies and escalates guest feedback through Studio reviews to improve the overall Studio experience.
• Owns Studio scheduling within labor allocations and audits for payroll accuracy.
• Uses divisions of responsibilities to delegate ownership of work to the management team, and follows-up routinely to ensure completion.
• Be well-versed in the piercing operating procedures to ensure guest experience, work safety, and record keeping standards are met.
• Prioritizes Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures.
• Creates a sense of belonging and strong team morale through trust and collaboration.
• Owns recruiting, ensures successful onboarding via training, and leverages coaching and feedback to continually develop a diverse Studio team.
• Navigates employee relations thoughtfully and timely with cross-functional partnership.

Requirements:

• Experience: 2 years of comparable Manager experience (Store Manager, General Manager, Studio Manager); experience with jewelry, piercing, retail services or services is a plus.
• Availability: 40 hours per week across five shifts, inclusive of weekdays and weekends (no overnights!).
• Comfortable standing for extended periods of time up to 8+ hours.
• Able to lift, carry, and move at least 20 lbs.
• Must be able to handle chemicals safely.
• Leader in change management with proven expertise in effectively managing and developing a team of 7+ employees; experience with specialized skill employees preferred.
• Driven, creative problem solver that consistently acts with integrity and speaks up.
• Owner’s mindset, with the ability to approach feedback and problems with a positive attitude.
• Ability to be scrappy, organized, and navigate dynamic change by leveraging tools and resources creatively.

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