Job Description

• Conduct interviews and translate technical information into clear, concise documents to be used by technical and non-technical personnel.
• Develop and/or maintain the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals; installation guides; computer operations and program maintenance manuals; contingency operations; backup, recovery, and restart procedures; proposals, presentations, reports, standard operating procedures (SOP), policies and procedures.
• Edit special reports or any other deliverables and documents.
• Write and edit end-user and internal-user knowledge-based content describing vendors services and troubleshooting processes.
• Collaborate with managers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality.
• Work directly with managers to produce high-quality knowledge-based articles.
• Work collaboratively with the internal PMO team to conceptualize and develop content that strengthens the vendors product.
• Manage all aspects of the documentation processfrom planning to content maintenance.
• Peer review knowledge-based technical, and program documents for grammar, content, and style of writing.
• Demonstrate the ability to document business processes.
• This position reports to the PMO and QA Administrator.

• 4-6 years of full-time technical writing in a software development environment.
• Excellent verbal and written communication skills.
• Excellent organizational, decision-making, and time-management skills.
• bility to prioritize and manage multiple issues and projects.
• Minimum (5) years of experience documenting processes and workflows using Microsoft Office Software.
• Proven success designing, writing, and editing technical documentation for a software development community.
• bility to adapt and prioritize work independently in a dynamic environment.
• Have strong written and content creation skills.
• Be able to self-direct, multi-task, and prioritize assignments.
• Be highly organized with acute attention to detail in a deadline-driven environment.
• bility to work with minimal assistance with a can-do attitude.

Job Tags

Similar Jobs