Job Description

Purpose

The Senior Ophthalmic Patient Care Coordinator is responsible for overseeing patient care coordination activities, ensuring efficient communication between patients, healthcare providers, and other institutions. This role involves managing complex cases, providing advanced patient education, and leading a team of coordinators. Reporting to the Clinical Program Manager, the Senior Coordinator works closely with physicians, and administrative staff.

Responsibilities

Patient Communication

• Manages patient inquiries via phone, email, electronic health record portal, and face-to-face interactions.

• Provides detailed information on health conditions and treatment plans.

• Coordinates communication between patients and healthcare providers.

Appointment Scheduling

• Schedules patient appointments with doctors and specialists.

• Manages the calendar to avoid conflicts and ensure timely visits.

• Sends reminders and follow-up messages to patients.

Patient Education

• Educates patients on their health conditions, treatment options, and preventive care.

• Provides resources and materials approved by healthcare providers.

• Conducts follow-up to ensure understanding and compliance.

Administrative Tasks

• Maintains patient records, including contact information and medical history.

• Processes prior authorizations and patient assistance program applications.

• Coordinates and documents all referral processing steps throughout multiple stage

Quality Improvement

• Participates in quality improvement initiatives and utilization review activities.

• Implements corrective actions based on feedback and data analysis.

Required Qualifications

• High school diploma or equivalent.

• 3 years of relevant experience in a healthcare setting.

• Knowledge of medical terminology and patient care processes.

• Excellent communication and organization skills. 

• Must have high energy level, flexibility, and a desire to learn.

Preferred Qualifications

• Associate's degree in healthcare administration or related field.

• 5 years of experience in patient care coordination.

• Experience with electronic health records (EHR) systems.

• Bilingual (English/Spanish)

• Certified Ophthalmic Assistant or Certified Ophthalmic Technician

Relevant education and experience may be substituted as appropriate.

Salary Range

$48,000 + depending on qualifications

Working Conditions

• May work around standard office conditions.

• Repetitive use of a keyboard.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important   for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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