Join to apply for the Patient Education Consultant role at Tactile Medical 3 days ago Be among the first 25 applicants Join to apply for the Patient Education Consultant role at Tactile Medical Get AI-powered advice on this job and more exclusive features. Overview The Patient Education Consultant is responsible for conducting demonstrations and trainings with current and potential Tactile Medical patients on our products in their assigned area. This position will build strong rapport with the patient through introduction to our product, discussion of financial options and closing the sale to delivering the patient’s training and ensuring the patient is able to use their product as prescribed. Demonstrations are completed in-person with patients at a pre-determined location while trainings may be delivered in-person or via telehealth. Both patient facing interactions require documentation standards which vary based on the patient’s insurance as well as Tactile’s requirements. Overview The Patient Education Consultant is responsible for conducting demonstrations and trainings with current and potential Tactile Medical patients on our products in their assigned area. This position will build strong rapport with the patient through introduction to our product, discussion of financial options and closing the sale to delivering the patient’s training and ensuring the patient is able to use their product as prescribed. Demonstrations are completed in-person with patients at a pre-determined location while trainings may be delivered in-person or via telehealth. Both patient facing interactions require documentation standards which vary based on the patient’s insurance as well as Tactile’s requirements. Responsibilities Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session Contact patients within service levels expectations to schedule and complete trainings and demonstrations Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient’s financial responsibility for the product, insurance coverage and finalizing the sale Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient’s individual needs (utilize adaptive technique when needed) Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration Review, complete and submit required paperwork with patient and answer questions Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up Effectively use translation tools for patients where English is not their first language Meet or exceed established performance expectations Maintain compliance with all appropriate regulatory requirements including HIPAA Travel up to 80% within assigned territory Other duties as assigned Qualifications Education & Experience Required Bachelor’s Degree or equivalent work experience 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role Preferred Health related certification Medical device or healthcare industry experience Knowledge & Skills Ability to lift 20 pounds on a regular basis Ability to work remotely and travel to patients in a home, clinic or virtual environment Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams Strong interpersonal communication skills including the ability to empathize with patients and caregivers Strong critical thinking and decision-making skills in healthcare related situations High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience Skilled in teaching others Ability to stay focused and organized to complete assigned tasks Technology savvy to efficiently complete paperwork, update records and communicate progress Ability to be self-directed and work independently to overachieve results Below is the starting salary range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
...opportunity to brighten a childs day! At DOCS Dental, our state-of-the-art private practice... ...families. If youre a skilled Dental Assistant who thrives on connecting with kids and... ...required)~2+ Years of Experience with pediatric dental patients ~ N202 Certificatio (...
...threat intelligence platform. Your work will directly support our mission of securing crypto assets by developing capabilities within Vertex Synapse to address the evolving needs of our stakeholders and enhance the efficacy of our threat detection and response. What...
...Rc Cargo llc, 13858 Marbella Street, Fontana, Ca 92336 Rc Cargo llc. a family owned... ...of two years experience driving a 53 dry van Clean motor vehicle record (mvr) and good... ...screen Ability to effectively learn and operate a GPS Must be able to use handheld...
...the team of the newest restaurant in Yountville, Clementine! JOB SUMMARY: The Barback plays a vital support role within the bar team, ensuring that bartenders have everything needed to deliver a seamless and elevated guest experience. This position is responsible...
Clinical Education Delivery Consultant - IR/CV (Travel: West Zone) Join to apply for the Clinical Education Delivery Consultant - IR/CV (Travel: West... ...must be able to:Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment;...