Job Description

FRAME is an American fashion brand renowned for its collections in denim, cotton, leather and cashmere.

The company’s founders Erik Torstensson and Jens Grede strive to design a modern versatile wardrobe through signature denim fits, cotton shirting and coveted leather pieces.

Since the brand’s inception in 2012 in Los Angeles, California, FRAME has evolved from making handcrafted denim to offering ready-to-wear and accessories collections in the finest natural materials.

FRAME is committed to sustainable and fair manufacturing practices, balancing profit with a commitment to people and planet.

Today, FRAME is sold through its own retail stores and e-commerce as well as through leading department stores and boutiques across the world.

Role Overview:

• Sales Associate is responsible for driving sales, establishing, and maintaining client relationships by delivering and protecting customer experience at all times. The Sales Associate assists in operational tasks such as maintenance of the sales floor and corresponding stockroom area. The Sales Associate is responsible for creating an environment that aligns with the brand’s aesthetic and maximizes customer satisfaction.

Responsibilities:

Sales and Customer Experience

· Build and maintain a loyal client base, retaining client loyalty by providing clients with personalized service.

· Facilitate the brand’s high standards of client experience, communicating the brand’s aesthetic.

· Meets individual sales plans, contributing to overall store sales plan.

· Monitors all details of a sale; including shipping, alterations, and special requests to ensure customer satisfaction.

· Ensures all sales related policies and procedures are maintained.

· Maintains a keen interest in the fashion industry and market trends.

· Demonstrates strong styling and merchandising skills.

Operations

· Ability to multi-task in a fast-paced environment.

· Demonstrates excellent communication skills both with clients and team.

· Adheres to work schedule, inclusive of time and attendance.

· Supports operational tasks such as shipment, RTV’s, and transfers when necessary.

Visual Merchandising

• Ensures the selling floor is maintained and reflecting the correct visual image.
• Assists in the implementation and maintenance of all merchandising/visual directives when necessary.
• Communicates inventory needs to Management Team, supporting the business plan.

· Effectively relays any client feedback regarding successes and/or opportunities about product.

Skills & Qualifications:

• 1-2 years of sales experience in a luxury environment.
• Energetic, confident personality mixed with a strong work ethic.
• Dynamic interpersonal and communications skills both verbal and written
• Exceptional time management skills, high level of ownership, and self-awareness.
• Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs.
• High School Diploma.

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