Fraud Investigator Job at Beacon Hill Staffing Group, Overland Park, KS

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  • Beacon Hill Staffing Group
  • Overland Park, KS

Job Description

Job Description

Job Description

Major Duties and Responsibilities

  • Actively and consistently supports all efforts to simplify and enhance the customer experience.
  • Leverage appropriate resources to support the identification and initiation of fraud or abuse investigations, and ensure relevant information is appropriately collected, analyzed, and documented.
  • Request additional caller documentation when required for investigation.
  • Complete investigation/documentation and provides communication back to the caller.
  • Bring resolution to fraudulent claims by employing tools that detect and disrupt fraud schemes.

Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Ability to remain adaptable and resilient to all situations displaying positive behavior that is aligned with Spectrum values
  • Critical thinking skills and the ability to make a decision in every investigation required
  • Working knowledge of cable or telecom operations, fraud investigation and/or detection and analysis, and laws/regulations related to fraud and general risk management

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