Job Description

Epic Willow Inpatient Application Analyst Go-Live Support (Remote, 3-Month Contract)

This is a remote position.

Job Title: Epic Willow Inpatient Application Analyst Go-Live Support (Remote, 3-Month Contract)

Start Date: ASAP

Location: Remote (U.S.-based preferred)

Engagement Type: 3-Month Contract, Full-Time Hours

Schedule: Core business hours + Go-Live On-Call Rotation

Position Overview

We are seeking an experienced Epic Willow Inpatient Application Analyst to support a large health system through a major Epic go-live. This is a 3-month remote contract focused primarily on break/fix ticket support, medication workflow stabilization, and coordination with pharmacy and clinical teams in an inpatient setting.

The consultant will operate in a high-volume support environment, helping ensure safe and efficient medication processes. Participation in an on-call rotation during the go-live window is required to assist with 24/7 inpatient operations.

Key Responsibilities

• Provide day-to-day break/fix support for Epic Willow Inpatient during and after go-live.
• Triage, analyze, and resolve application and workflow issues related to:
• Medication ordering workflows for inpatient units
• Dispensing workflows and automated dispensing cabinets (Pyxis / Omnicell) integration
• Medication Administration Record (MAR) workflows
• Pharmacy verification workflows
• Compounding/IV workflows and batching
• Medication inventory and charge capture
• Work within the organization's ITSM/ticketing system to accurately track, prioritize, and document incidents and changes.
• Partner closely with pharmacists, pharmacy technicians, nursing staff, and clinical leadership to understand issues and validate solutions.
• Conduct root cause analysis to resolve recurring issues and improve workflow consistency.
• Maintain and optimize Willow Inpatient build, including:
• Medication dictionaries and formulary updates
• Order sets, smart groups, preference lists, and decision support
• Dispensing cabinet configuration, interfaces, and queue routing
• Collaborate with other Epic and interfacing teams (e.g., ClinDoc, Orders, Cupid, OpTime/Anesthesia, Beacon, Beaker, and Interface/Integration teams) to support integrated workflows.
• Participate in on-call rotations (evenings, nights, weekends as needed) during the go-live and stabilization period.
• Follow organizational change control and governance standards for promoting fixes.
• Create and maintain knowledge articles, workaround documentation, and known issues lists for operational support transparency.

Contract Details

• Duration: Approximately 3 months, with potential extension based on stabilization needs.
• Start Date: ASAP, rapid onboarding required.
• Location: 100% remote; extended hours may be required during go-live and on-call coverage.
• Hours: Full-time (40 hours/week) with possible overtime during peak support periods.

Requirements

Required Qualifications:

• Epic Willow Inpatient certification/accreditation, or proven equivalent experience supporting the module.
• 2+ years of experience as an Epic Application Analyst focused on pharmacy and inpatient clinical workflows.
• At least one recent Epic go-live or large-scale upgrade supporting Willow Inpatient workflows.
• Strong understanding of inpatient medication workflows, including: Pharmacy verification and dispensing, Medication Administration Record (MAR) processes, ADC workflows (Pyxis / Omnicell) and drug inventory management, Medication billing / charge capture considerations.
• Experience working in a ticketing/ITSM environment (ServiceNow, Remedy, Cherwell, etc.).
• Excellent communication and collaboration skills, especially in a fully remote support model.
• Ability and willingness to support flexible schedule and on-call rotation.

Preferred Qualifications:

• Experience supporting large health systems or multi-site hospital environments.
• Familiarity with IV compounding workflows, chemo prep, sterile vs. non-sterile batching, and infusion center workflows.
• Knowledge of medication decision support (BPAs, rules, warnings).
• Experience developing tip sheets, troubleshooting guides, and training materials for pharmacy and clinical staff.

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