This is a remote position.
Job Title: Epic Resolute Hospital Billing (HB) Application Analyst Go-Live Support (Remote, 3-Month Contract)
Start Date: ASAP
Location: Remote (U.S.-based preferred)
Engagement Type: 3-Month Contract, Full-Time Hours
Schedule: Core business hours + Go-Live On-Call Rotation
Position Overview
We are seeking an experienced Epic Resolute Hospital Billing (HB) Application Analyst to support a large health system during a major Epic go-live. This is a 3-month remote contract focused primarily on break/fix ticket resolution, revenue cycle stabilization, and operational support across hospital billing workflows.
The consultant will work in a fast-paced, high-volume environment supporting revenue cycle staff and clinical operations, and must be comfortable participating in an on-call rotation during the go-live period to ensure timely response to issues impacting billing operations and revenue flow.
Key Responsibilities
Provide day-to-day break/fix support for Epic Resolute Hospital Billing (HB) during and after go-live.
Triage, analyze, and resolve incident and service request tickets related to:
Work within the organization's ITSM/ticketing system to prioritize and document all work.
Collaborate with billing teams, HIM/coding, compliance, reimbursement, revenue integrity, patient access, and clinical teams to validate solutions and support workflow stability.
Conduct root cause analysis to identify and resolve recurring issues that impact revenue integrity.
Maintain and optimize HB build, including:
Coordinate across integrated application teams (e.g., ClinDoc, Orders, Pharmacy, Grand Central, Cadence/Prelude, Beaker) to support end-to-end revenue cycle workflows.
Participate in on-call rotation (evenings, nights, weekends as needed) during go-live and early stabilization.
Ensure all changes follow the organization's change management and governance procedures.
Create and update knowledge base documents, known-issues trackers, and quick reference guides to support front-line staff and Tier 1 support.
Contract Details
Duration: Approximately 3 months (potential for extension based on stabilization needs).
Start Date: ASAP, must be able to onboard and contribute quickly.
Location: 100% remote; extended hours may be required depending on go-live and month-end revenue cycle needs.
Hours: Full-time (40 hours/week), with additional hours possible during peak go-live/on-call periods.
Requirements
Required Qualifications
Epic Resolute Hospital Billing (HB) certification/accreditation or proven hands-on configuration/support experience in HB.
2+ years of experience supporting hospital billing or inpatient revenue cycle operations in Epic.
At least one recent Epic go-live or major upgrade providing HB support.
Strong understanding of hospital revenue cycle workflows, including:
Experience working with ticketing/ITSM platforms (ServiceNow, Remedy, Cherwell, etc.) in high-volume support environments.
Strong analytical and problem-solving skills with attention to accuracy and financial impact.
Excellent written and verbal communication skills, with the ability to collaborate effectively in a remote environment (Teams/Zoom/Chat).
Ability and willingness to support flexible hours and on-call rotation during go-live and stabilization.
Preferred Qualifications
Experience supporting multi-hospital systems with complex payer mixes.
Familiarity with revenue integrity, charge auditing, compliance, and reimbursement strategy.
Experience with HB reporting and analytics (e.g., HB dashboards, KPI monitoring, productivity reporting).
Prior experience developing training materials, quick reference guides, or job aids for revenue cycle staff.
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