Job Description

Epic Cadence / Grand Central / Prelude (SER) Application Analyst Go-Live Support

This is a remote position.

Job Title: Epic Cadence / Grand Central / Prelude (SER) Application Analyst Go-Live Support (Remote, 3-Month Contract)

Start Date: ASAP

Location: Remote (U.S.-based preferred)

Engagement Type: 3-Month Contract, Full-Time Hours

Schedule: Core business hours + Go-Live On-Call Rotation

Position Overview

We are seeking an experienced Epic Cadence / Grand Central / Prelude (SER) Application Analyst to support a large health system during a critical Epic go-live. This is a 3-month remote contract role with a heavy focus on break/fix ticket resolution and stabilization of patient access, registration, and admission/bed management workflows.

The consultant will work in a high-volume, fast-paced environment and must be comfortable participating in an on-call rotation during the go-live period to ensure round-the-clock coverage for scheduling and patient flow operations.

Key Responsibilities

• Provide day-to-day break/fix support for Cadence, Grand Central, and Prelude (SER) during and after go-live.
• Triage, troubleshoot, and resolve incident and service request tickets related to:
• Cadence: clinic and hospital scheduling, templates, visit types, blocks, and access rules
• Grand Central: admissions, transfers, discharges (ADT), bed planning, and patient movement
• Prelude/SER: patient registration, insurance/guarantor, and provider/resource records (SER build)
• Work within the organization's ITSM/ticketing system to manage, prioritize, and document all tickets and changes.
• Collaborate closely with registration staff, schedulers, patient access teams, bed management, clinical operations, and providers to understand issues and validate solutions.
• Perform root cause analysis and implement sustainable fixes to minimize recurring issues.
• Maintain and optimize build across areas including:
• Cadence: provider/department templates, visit types, slot definitions, rules, and overbooks
• Grand Central: bed pools, room/bed configuration, ADT rules, transfer and hold workflows
• Prelude/SER: patient identity management, registration rules, SER master file (providers, departments, locations, resources), insurance and coverage configuration
• Coordinate with other Epic teams (e.g., Resolute, ClinDoc, Ambulatory, MyChart, Prelude HB/PB, Beaker) to support integrated scheduling/registration/ADT workflows.
• Participate in on-call rotations (evenings, nights, weekends as needed) during go-live and early stabilization to support 24/7 operations.
• Follow established change management and promotion processes, including documentation, testing, and approvals.
• Contribute to and maintain knowledge base documentation, known issue logs, and quick-reference guides for front-line support teams.

Contract Details

• Duration: Approximately 3 months (extension possible based on go-live stabilization needs).
• Start Date: ASAP ability to onboard and ramp quickly is essential.
• Location: 100% remote; may require extended hours to support go-live and 24/7 operations.
• Hours: Full-time (40 hours/week) with additional hours possible during peak go-live and on-call coverage.

Requirements

Required Qualifications:

• Epic certification or accreditation in one or more of the following:
• Cadence
• Grand Central
• Prelude (and/or demonstrated SER master file expertise)
• OR equivalent hands-on experience supporting these areas in a large health system.
• 2+ years of experience as an Epic Application Analyst focused on patient access / scheduling / registration / ADT.
• At least one recent Epic go-live or major upgrade supporting Cadence, Grand Central, or Prelude.
• Strong understanding of workflows such as:
• Ambulatory and/or hospital-based scheduling
• Pre-registration, registration, insurance verification
• Admissions, transfers, discharges, bed management, and patient placement
• Practical experience working in an ITSM/ticketing environment (ServiceNow, Remedy, Cherwell, etc.) handling break/fix tickets.
• Excellent analytical and problem-solving skills, with a structured, detail-oriented approach.
• Strong communication skills (written and verbal) and ability to support stakeholders effectively in a remote setting (Teams/Zoom/Chat).
• Willingness and ability to work a flexible schedule, including participation in an on-call rotation during the go-live and stabilization period.

Preferred Qualifications:

• Experience supporting large, multi-entity or multi-hospital systems on Epic.
• Demonstrated understanding of downstream revenue cycle impacts of registration and scheduling (e.g., coverage, authorizations, DNB reduction).
• Familiarity with MyChart scheduling, referral management, pre-arrival workflows, and integration with Resolute HB/PB.
• Experience participating in testing cycles (unit, integrated, regression, and user acceptance testing) for patient access and ADT changes.
• Prior experience creating tip sheets, job aids, and training materials for schedulers, registrars, and bed management staff.

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