Job Description

Schedule:

• Monday-Friday
• Contractors can work 8 hours per day between 7:30 am-5:30 pm

Contract Length:

• 8-12 weeks

Summary:

Provide Level I technical support and assist with day-to-day IT operations while the Senior Technician is on leave. This role will focus on supporting end-users, maintaining hardware/software, and ensuring smooth IT functionality within the corporate office.

Responsibilities:

Level I Support:

• Respond to and resolve basic technical issues related to hardware, software, and network connectivity.
• Escalate complex issues to appropriate teams when necessary.

PC Imaging & Deployment:

• Image PCs and configure user profiles as part of the Windows 10 to Windows 11 migration project.
• Ensure proper installation of required applications and security updates.

Hardware Setup & Moves:

• Perform PC moves, setups, and cable management within the corporate office.
• Verify workstation functionality after relocation.

Peripheral & Device Support:

• Troubleshoot and set up printers, scanners, and other peripherals.
• Assist with mobile device configuration if needed.

User Assistance:

• Provide hands-on support for employees in the corporate office.
• Offer guidance on basic IT best practices and system usage.

Documentation & Inventory:

• Maintain accurate records of hardware deployments and moves.
• Update asset inventory as devices are imaged or relocated.

Preferred Skills:

• Familiarity with Windows 10/11 environments.
• Basic networking knowledge (IP addressing, connectivity troubleshooting).
• Strong customer service and communication skills.

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