Oak Ridge, TN | Desktop Support Technician | Full-time
We are actively recruiting a Desktop Support Technician for our client in Oak Ridge, TN. This is a full contract, full-time opportunity that will require being onsite, full time. This is an excellent opportunity for growing a career with an established IT team in an expanding enterprise environment.
Due to client request, candidates must be eligible to work in the United States without sponsorship.
Job Duties and Responsibilities
Provide Tier 1 technical support for end-users, addressing issues related to hardware, software, and network connectivity.
Troubleshoot and resolve problems across multiple operating systems, including Windows, Linux, and occasional MacOS environments.
Assist with configuration and troubleshooting of computer peripherals such as printers, cell phones, and other devices.
Respond to and manage support tickets in a timely manner, ensuring clear communication and resolution.
Perform basic system administration tasks, including account setup, password resets, and software installations.
Document troubleshooting steps and resolutions in the ticketing system for knowledge sharing and process improvement.
Escalate complex issues to Tier 2 or specialized teams when necessary.
Maintain professional and technical knowledge through ongoing learning and collaboration with peers.
Basic Qualifications
Associate degree in Information Technology, Computer Science, or related field OR equivalent work experience.
Strong understanding of common operating systems (Windows, Linux) and basic familiarity with MacOS.
Ability to diagnose and resolve hardware and software issues for desktops, laptops, and mobile devices.
Excellent communication skills to interact effectively with end-users and team members.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and manage multiple priorities.
Preferred Qualifications
Experience with enterprise ticketing systems (e.g., ServiceNow, Jira, or similar).
Familiarity with networking basics (VPNs, IP addressing, DNS).
Exposure to mobile device management tools and printer troubleshooting.
Certifications such as CompTIA A+, Network+, or similar are a plus.
Customer service experience in a technical support environment.
Ability to work independently and as part of a collaborative team.
Key Competencies
Technical Aptitude: Comfortable working across multiple platforms and devices.
Customer Focus: Ability to provide clear, empathetic support to non-technical users.
Adaptability: Willingness to learn new technologies and processes.
Documentation Skills: Maintain accurate records of issues and resolutions.
Equal Opportunity Employer/Veterans/Disabled
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