Job Description

Job Description

Job Description

The core duties of a dental receptionist generally fall into four main categories:

1. Patient Communication and Service ️

• Greeting and Check-In: Warmly welcoming patients and visitors upon arrival, managing the patient flow, and assisting patients with new patient forms or updates to their information.

• Answering Phones: Managing high-volume incoming calls, addressing patient inquiries, and directing calls to the appropriate dental staff.

• Managing Correspondence: Responding to patient emails, texts, and other forms of communication professionally.

• Handling Patient Concerns: Addressing patient questions regarding appointments, office policies, or billing, and providing compassionate support to nervous patients.

2. Scheduling and Office Administration ️

• Appointment Management: Scheduling, confirming, rescheduling, and canceling patient appointments to optimize the clinical team's schedule and minimize patient wait times.

• Patient Records: Creating, updating, and maintaining confidential electronic and paper patient files, including medical history, treatment plans, and contact information, while ensuring HIPAA compliance .

• Clerical Tasks: Performing general office duties such as filing, scanning, photocopying, and managing incoming and outgoing mail.

• Inventory: Monitoring and managing the inventory of office supplies and, in some cases, coordinating with dental supply vendors.

Job Tags

Similar Jobs