Job Description

About the Company

Atomus' mission is to provide world class cybersecurity for the world’s most critical organizations. We build security compliance software delivered as managed services sold directly, with relevant professional services and support. Examples of our commercial customers include hypersonic aircraft companies, satellite and space mission systems companies, AI and software companies, among many other companies serving primarily the aerospace and defense industry. At Atomus we are hardworking, we move fast, and we put our customers first.

About the Role

As a Cybersecurity Engineer will work closely with customers to help them implement and fully leverage Atomus’ cybersecurity products, maintain compliance with NIST 800-171 and CMMC cybersecurity standards, and solve technical challenges. Our customers depend on Atomus to manage and secure their Windows, MacOS, Ubuntu, iOS, Android devices, and Firewalls while ensuring compliance. We aim to provide the best possible support when they have questions. Our team's main goal is to simplify our customers' lives, for compliance and security. You will serve as the voice of the customer by sharing their feedback and insights with our product team and reporting any issues to our software engineers. We take pride in delivering amazing experiences for our customers.

Responsibilities

• Manage and guide new customers through the onboarding process, ensuring proper setup, configuration, and alignment with their security programs and establishing baseline compliance requirements of NIST 800-171 and CMMC while performing technical tasks/project management required for onboardings.
• Serve as the first point of contact for technical inquiries, providing debugging, troubleshooting, and solutions for technical IT/security issues related to the Atomus platform.
• Work closely with internal teams (sales, product, engineering) along with partners/vendors for customer requirements to communicate customer feedback and advocate for customer needs in product development and rolling out 3rd party products.
• Assist customers in managing and maintaining NIST 800-171 and CMMC compliance requirements, ensuring IT documentation is updated and maintained.

Required Skills

• Experience in a customer-facing technical role, IT administrator, solutions engineer, Technical Customer Success, or TAM role preferably in cybersecurity or compliance.
• Strong experience with cybersecurity frameworks and technologies (e.g., NIST, CMMC, firewalls, routers, encryption tools).
• Intermediate networking knowledge of WAN and LAN connectivity, routers, firewalls, switches, security, etc.
• Experience with Microsoft Intune, Active Directory, Windows, MacOS and ABM, as well as mobile platforms like Android and iOS.
• Advanced understanding of Microsoft products (Exchange, SharePoint, Windows, Windows Server, Active Directory, etc.).
• Familiarity with command-line tools (e.g., PowerShell, Terminal) for troubleshooting and deployment.
• Strong troubleshooting skills, particularly related to network security, software issues, and IT environments.
• Excellent verbal and written communication skills; ability to explain complex topics to both technical and non-technical audiences.
• Applicants must have strong emotional intelligence to intuit and match customer sentiment for effective communication.

Preferred Skills

• Prior experience with NIST 800-171, CMMC, or other compliance standards.
• Ability to manage multiple customer accounts and onboarding projects simultaneously.
• Familiarity with CRM platforms (HubSpot), and compliance documentation tools while managing SLAs which include customer satisfaction, initial response, and issue resolution times.

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