Job Description

Job Description

Job Description

Giftogram is hiring a Customer Success Manager

About Us

Let’s face it - it feels good to get paid! Whether you’re a leader who wants to reward an employee for a job well done, a research firm incentivizing and encouraging study participation, or a business thanking a long-time customer for their much-appreciated loyalty, Giftogram is here to help you reward recipients with personalized, simplified, and secure payouts. 

At Giftogram, we make it super easy for businesses to send out rewards and incentives to their customers and employees. Recipients get to pick a gift card of their choice from 200+ popular brands with same-day delivery. Gratify with Giftogram!

Founded in 2012, Giftogram rapidly grew into a profitable B2B rewards-and-gifting SaaS platform. Our clients range from mid-market corporations and nonprofits to Fortune 500 brands world-wide. We’re celebrating our milestone of delivering over hundreds of millions of dollars to gratified recipients - and we’re not done growing! 

Giftogram could be a great fit for you if you’re someone who values creativity, optimism, ambition, integrity, and resourcefulness. We’re embarking on an exciting growth trajectory in the next year, and we’ll need the right people to help us flourish.

In the Customer Success Manager position, you will report to the Director of Customer Success. Your use of your detailed knowledge of the Giftogram products and platform, as well as your strength in sales relationship management, will create new customer accounts and enterprise business expansion within existing customers. You’ll field complex customer inquiries and questions by leading and facilitating virtual customer demonstrations. You’ll collaborate and liaison with the Customer Support, Marketing, and Engineering teams to communicate information on customer requests, such as integrations, product changes, product issues, etc.

What You’ll Do

• Manage customer accounts to drive revenue growth for Giftogram by identifying, verifying, and nurturing prospects until a deal is closed and actively seek expansion and upselling opportunities within existing clients
• Provide a consultative approach to customers and leads via phone, email, and virtual demonstrations to educate, train, and advise on Giftogram products and services
• Proactively log documentation on leads and customer connections within our Hubspot CRM to ensure clear communication and client satisfaction
• Create concise high quality messages in emails and Hubspot sales sequences that accurately reflect Giftogram’s product offerings and are up-to-date with latest market trends
• Collaborate closely with Marketing to develop and execute target outreach campaigns, email sequences, referral programs, and customer retention/growth strategies
• Collaborate closely with Engineering to understand and communicate customer feedback, product updates, and product issues/resolutions to customers in a timely manner
• Collaborate with the Customer Support Team for onboarding and Tier 1 customer support 
• Field Tier 2 product and services questions, such as integrations, order verifications, ACH transactions and credit card deposits, etc.
• Occasionally attend Trade Shows for networking and sales opportunities
• Support the onboarding for Growth Team customers on demos
• Perform all other duties assigned by supervisor or manager

What You’ll Bring

• Education Requirement: High school diploma or GED
• Minimum 2+ years experience in Account Management
• Minimum 1 year of Technical Sales and/or Customer Service
• Proficiency in Microsoft Excel, Google Workspace, and CRM Systems
• Strong computer literacy and ability to use video conferencing and other software
• Strong communication skills 
• Strong phone etiquette
• Collaborative team spirit

What We Offer

• Base Salary begins at $60,000
• 401k & Company Match
• Medical/Dental/Vision Insurance
• Hybrid work schedule (2 days in Parsippany, NJ office)
• 15 PTO Days + Paid company holidays

Please note that Giftogram does not work with external staffing/recruitment vendors. Any unsolicited resumes shared with the Giftogram team will be considered property of Giftogram and no recruitment fees of any kind will be paid or owed unless an existing recruitment agreement exists alongside with specific engagement for the role in question.

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