Job Description

Travis County Credit Union

We are a small Credit Union on the East side of Austin seeking an experienced Spanish and English speaking Teller to join our family!  Full-time schedule is from 8:15 AM-5:15 PM Monday-Friday.

We are looking for a seasoned teller with an open personality who loves helping people! Someone warm and welcoming and ready to give the boutique banking experience to which our members are accustomed! Cash handling skills, prior banking experience and attention to detail are a must. We are a small group of 10 employees who work as a team every day in order to provide the best experience we have to offer our members. If you're quick to laugh, self motivated, friendly, dependable, team-oriented, meticulous, good at follow through and you love breakfast tacos...we are looking for YOU!

Responsibilities:

• Handle member transactions, inquiries and complaints
• Personal & Business Account Opening
• Provide information about the products and services
• Cross-sell/suggest products and services on an as-needed basis
• Troubleshoot and resolve product issues and concerns
• Document and update member records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Bilingual in English and Spanish
• Previous experience working in a bank or credit union
• Ability to build rapport with both new and long-time members and existing staff
• Strong organizational, prioritizing and multitasking skills
• Patient, positive and professional demeanor
• Excellent written and verbal communication skills
• Comfortable with a fun, casual and friendly work culture
• Technologically savvy
• Must be fun and love to have fun!

Requirements of Position:  Physical, mental, and location requirements include:

• Must be able to sit or stand at the teller counter for up to six (6) hours at a time.
• Must be able to squat, lift and carry up to fifty (50) pounds.
• Must be able to work with a computer, computer keyboard, and computer monitor as provided by the credit union.
• Must by 10-Key proficient.
• Must be computer literate.
• Must be able to type using a standard US keyboard.
• Must be able to complete math problems in your head.
• Must be able to complete complex mental challenges as presented by members.
• Must be able to memorize faces, names, combinations, transaction codes, computer keystrokes, phone numbers, and the like.
• Must be able to report to the office assigned by management for your scheduled shift; remote locations or working from home is not allowed or permitted.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Bilingual in English and Spanish (Required)
• Banking: 1 year (Required)
• Cash Handling: 1 year (Required)

Work Location: In person

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